Contact WELTMAN ® before returning any items.

1. You can return the product within 3 days of delivery.
2. The product must be in new condition and unused for the return or exchange. 
3. We reserve the right to refuse service to anyone for any reason at any time.
4. Water damage claim will not be entertained.
5. Your refund will be processed within 15 Working days after we receive your return goods (For COD Customers)
   and 5 Working days for Bank Transfer or Credit Card/Debit Card Customers.
6. Shoe size can be exchanged within 7 days of purchase. (ONLY IF NOT USED)
7. If the product is replaced with another article that has a lower price. A coupon of the difference in price will be
    issued and can be used for future purchase. No cash amount will be refunded in this case. 
8. In case of replacement customer need to send the product back to the WELTMAN warehouse and bear the delivery charges.
9. Want to switch to another product?  You can do that, contact us on WhatsApp.
10. Buyer pays shipping costs for returns and exchanges.
11. All Warranties are claimable 1 time against 1 purchase. When you first claim is settled, all previous warranties are null & void from that point on. In case the replacement item is not available, you will get store credit against that warranty claim, any purchase made through that store credit will not be liable for any warranty claim.

Although we offer worldwide shipping for all orders, the buyer is responsible for paying the additional costs such as duties, taxes, and customs clearance fees. These charges can vary widely and are often based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country. Products will be shipped from Pakistan or the UK so any customs duty for importation shall be payable by the consignee. Return requests due to custom taxes and duty payments will not be accepted so the client is therefore advised to contact the customs authorities in the country concerned beforehand to verify the costs and any restrictions on imports.